Service &
Support
Resolving yourfactory breakdowns
If your factory is suffering from:
- Unnecessary Downtime
- Shortage of technical skills in your team
- Your equipment is at risk from obsolete components
Then our Service & Support is your solution. We offer a wide ranging service including the following:
- 4 levels of Contract Cover
- Including 24/7 Support
- Supporting Equipment old and new
- Remote Support using VPN Routers
- Site Surveys and obsolescence reports
- Site software back ups and safe storage
COVER LEVEL | BRONZE | SILVER | GOLD | PLATINUM | ||||
REMOTE RESPONSE TIME WITHIN | 4HRS | 4HRS | 2HRS | 1HRS | ||||
ONSITE RESPONSE TIME AFTER REMOTE & DEPART WITHIN | 4HRS | 4HRS | 2HRS | 1HRS | ||||
COVER TIMES | 08:00 - 17:00 M - F |
08:00 - 17:00 M - S |
06:00 - 20:00 M - S |
24/7 M - S |
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INCLUDES SITE VISIT | Quarterly | Quarterly | Monthly | Monthly | ||||